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Thursday 18 September 2014

Click and Collect UK 2014 - worldwide Industry Size, Share, Trend, Growth and Analysis

Increased uptake of click-and-collect appears to be one contributor to the sustained high growth rates in e-commerce. And there is far to go: click-and-collect will make up less than 2% of all retail sales this year. Further innovations such as more click-and-collect hubs and drive-through services can offer the convenience that shoppers are demanding.


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Table of Content

Introduction

Definitions
Financial definitions
VAT
Abbreviations
Executive Summary

The market
Market factors
Companies and innovations
Market leaders
Third-party collection services
Retailers
The consumer
Who uses click-and-collect and what do they buy?

Trend Application

Trend: Transumers
Trend: FSTR HYPR
Mintel futures: Old Gold
Issues and Insights
The impact on online shopping
Different drivers for different categories
Different drivers for different shoppers
Will shoppers pay to use collection services?
Convenience versus experience
Innovations can enhance convenience further

Market Size

Key points
Click-and-collect accounts for 15% of online retail

By unit volumes
By type of service: In-store collection continues to dominate

Market Leaders

Key points
Next leads the pack
Figure 20: Share of click-and-collect market accounted for by major retailers, 2014
Indications of performance

Leading Online Retailers’ Collection Services

Key points

Who’s Innovating?

Key points
Third-party click-and-collect stores
Cool lockers
Cool stores
Collection on the move

Car boot sales
National post operators embrace click-and-collect
Cross-retail partnerships
Reverse Click-and-collect

Case Studies

Amazon Lockers
What it is
What we think

The Consumer – Who Uses Click-and-Collect and What Do They Buy?

Key points
What we asked
A third use click-and-collect

The Consumer – Why They Use Click-and-Collect

Key points
What we asked
Click-and-collect drivers differ between grocery and non-grocery

Online focus group

The Consumer – What Type of Click-and-Collect Services They Use

Key points
What we asked
Collection from third-party stores remains limited

The Consumer – How They Choose Where to Collect

Key points
What we asked
Proximity more important for groceries than for non-groceries

The Consumer – Attitudes towards Click-and-Collect

Key points
What we asked
Click-and-collect drives impulse buys, store visits and online shopping
Usage of click-and-collect

The Consumer – What Would Encourage Usage?

Key points
What we asked
Non-users want offers, users want more convenience
Non-groceries

Appendix – The Consumer – Who Uses Click-and-Collect and What Do They Buy?
What Type of Click-and-Collect Services They Use
Last Use of Click-and-Collect
Why They Use Click-and-Collect
How They Choose Where to Collect
Attitudes towards Click-and-Collect
What Would Encourage Usage Among Current Users?
What Would Encourage Usage Among Non-Users?

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